In our days, the business world has changed. We can notice a strong orientation toward an innovator business model, in which the informational and communication technologies play a major role. The old methods and procedures for the quality improvement, the production organization and the management have proved not to be sufficient for the organizations to be able to survive in the competitive environment specific for the globalization. Because of that, we are witnesses of a continuous increase of the specialists’ interest for applications capable to emulate the human expert behavior, with the help of intelligent systems in all activity areas.